Monday, September 8, 2008

DLL Rainwear Shipping Information-Services, Costs & More

I get a lot of questions about shipping. A lot. So I decided to spend some time and write up a boring but informative blog (hopefully) covering all you ever needed to know about shipping. So grab some snacks and a drink and settle down to read this lengthy (snore) blog.

Here is some basic information to help you choose the best shipping option to meet your needs.

Basic Shipping Information:
DLL Rainwear is located in California.

DLL uses UPS (United Parcel Service) and USPS (United States Postal Service) to ship orders. The abbreviations look very much the same so be sure not to confuse them!

We ship orders Monday through Friday with the exceptions of national holidays.

When your order ships UPS you will receive an email notification with the tracking number and estimated delivery date.
Most UPS deliveries are made in the afternoon to early evening.

Orders shipped USPS including International orders, please contact us for tracking information. All international orders can be tracked at

Please take into account the day of the week and time of day you place your order as this will affect delivery. Orders placed after 1pm normally will ship the next business day. If you place your order Friday afternoon, it will not ship until at least Monday.

As we move into the busy season (October-February) please estimate at least 2 to 3 business days for us to process your order. For all other months, estimate 1 business day for processing. This will help you determine the best shipping option to choose to get your order in time.

Please note that we use the shipping address information exactly as you enter it when placing your order. A typo can delay your package.

All delivery times do not take into account possible inclement weather issues. These can also delay your delivery. You can check or for any weather-related updated affecting their services.

Example on How to Determine Your Best Shipping Service:

You live in New York and need to receive your order by the morning of Friday September 26th as you are going out of town. You want to use UPS Ground service to save money. You place your order on Thursday evening the 18th.

Your order will most likely be processed Friday the 19th. But Ground service will take about 7 business days to get from our warehouse in California to New York. To receive you package in time, UPS 3 Day service will get your parcel to you on Wednesday the 24th.

United Parcel Service/UPS:
Best and least expensive option for contiguous 48 states and physical street addresses (no PO Boxes).

UPS does not operate on holidays or weekends. Please take this into account when you place your order as it will affect delivery time.

UPS only delivers to physical street addresses. If you have a PO Box, please choose a USPS service.

Track your order at

UPS offers the following shipping services:

UPS Ground

Cost Approx. $10 for one pair of boots.

Delivery: 1-3 business days west coast, 5-7 business days east coast.

UPS 3 Day

Cost: Approx. $30 for one pair of boots.

Delivery: Transit time begins the day AFTER UPS receives package and takes 3 days.

Example: If we give UPS your package on Friday, the first in-transit day begins the following Monday. You will receive your package Wednesday.

UPS 2 Day

Cost Approx. $45 for one pair of boots.

Delivery: Begins the day package given to UPS.

Example: If we give your package to UPS on Friday, you will receive package on Tuesday.

UPS 2 Day AM -

Cost Approx. $55 for one pair of boots.

Delivery: Same as above only package delivered in the morning VS afternoon or evening.

Note: 2 Day A.M. service may not be available in all areas.

UPS Overnight/Next Day -

Cost Approx. $65 for one pair of boots.

Delivery: Next business day (not including weekends or holidays) normally in the morning to early afternoon.

Note: Overnight service may not be available in all areas.

USPS (United States Postal Service):

Only option for PO Boxes.

Best and least expensive option for Hawaii, Alaska, Puerto Rico, APO/FPO and international shipments .

Priority Mail and Express Mail services are available for most locations. Follow the links below for more details on each service.

Please note: We always recommend using UPS if at all possible especially if you have a choice between UPS and USPS. The USPS delivery times are not always met while UPS has a much better track record. UPS is also much better in the event a claim needs to be filed for a lost or damaged package.

USPS Priority Mail :

Delivery is NOT guaranteed but normally takes 2-4 days, including Saturdays. It can take up to 14 days.

Cost Approx $18 for one pair of boots.

USPS Express Mail:

Delivery is guaranteed and normally takes 1-2 days to most locations, including weekends.

Cost Approx. $30 for one pair of boots

Priority Air Mail or Express Air Mail for International Shipments:

Surface mail is no longer available. All parcels must ship air mail.

Customs and taxes are not included in shipping fees. Please contact your local postal office for more customs fee information.

DLL marks all packages as GIFT on customs forms. This does not guarantee duty will not be charged. Unfortunately we can't mark the value lower than it is worth.

Priority Air Mail:

Cost: Varies by location but is between $20 (Canada) to $40 (UK) for one pair of boots.

Delivery: 6-10 days to arrive in country. Customs processing can delay delivery.

It is cheaper to have multiple items shipped together. Weight and size restrictions must be met.

Note: 4 pound weight limit listed in above link is not applicable.

Express Air Mail:

Cost: varies by location but is between $32 (Canada) to $50 (UK) for one pair of boots.

Delivery: 4-6 days to arrive in country. Customs can delay delivery.

Note: Service is not available to all countries.

Below is an Excel file that provides shipping costs to various countries. Cost is broken down by weight/number of pairs of boots and shipping service.


As always, feel free to email us if you have questions.

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At January 10, 2009 at 1:54 PM , Anonymous Anonymous said...

Can you ship to canada?

At February 20, 2009 at 2:28 PM , Anonymous Anonymous said...

Awesome delivery information. the best I have seen. thanks!


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